At PumiRoots, we aim to process and deliver your orders as quickly and safely as possible. Please review the information below to understand how shipping and returns work.

Shipping Origin

All orders are fulfilled and shipped from India, and delivered to customers in the United States and other locations.

Estimated Delivery Times

USA Deliveries

📦 7–14 business days (depending on customs clearance)

Note: Delivery time may increase during holidays, weather delays, or customs inspections.

Tracking Your Order

• Once your order ships, you will receive a tracking number via email.
• Tracking updates may take 24–48 hours to appear due to time zone differences and international shipping routes.

Shipping Issues

Please contact us immediately at support@pumiroots.com if your order is:

• Delayed
• Lost
• Damaged
• Missing items

Include your order number and any supporting photos, and we will assist you promptly.

Return & Refund Information

All returns and refunds must follow our official Refund Policy.

📌 Refund & Cancellation Policy
https://pumiroots.com/cancellation-return-policy/

Frequently Asked Questions (Shipping & Returns)

1. Where are PumiRoots orders shipped from?

All orders are shipped from our fulfillment center in India.

2. How long does shipping take to the USA?

USA orders usually arrive in 7–14 business days, depending on customs and carrier delays.

3. What shipping carriers do you use?

We use trusted international couriers such as:

• DHL
• FedEx
• India Post EMS (tracked)
• USPS (once the package enters the USA)

4. Will I receive a tracking number?

Yes. A tracking email is sent automatically once your order ships.

5. Do I have to pay customs charges?

Since orders ship from India, US customs may charge duties or import fees.
These charges are the buyer’s responsibility.

6. I received a damaged or defective item. What should I do?

Email us at support@pumiroots.com with:

• Your order number
• A clear photo of the issue

We will assist you immediately.

7. Where do I send my return?

Returns may be sent to our USA return location for faster processing:

PumiRoots Returns
Austin, Texas, USA

Include your order receipt or confirmation email.

8. How do I start a return?

You must request a return first by reading our Refund & Cancellation Policy:
📌 https://pumiroots.com/cancellation-return-policy/